Returns & Warranty Information

I purchased the wrong hitch how can I exchange it?

We understand that there are plenty of reasons why you might need to return your hitch, which is why the BulletProof Hitches™ Customer Service Team is dedicated to making the return/exchange process as painless as possible.

In the event that you purchased the wrong hitch and need to exchange it, we want to do everything we can to get you the correct hitch. Due to the weight of our products, it can be quite expensive to ship one of our hitches across the country, which is why we require a 25% exchange fee to get your hitch replaced. This may seem like a lot, but when you consider the weight of our hitches, shipping one hitch can cost upwards of $100 at your local shipping location. By paying our restocking fee you will not be responsible for any shipping costs for the return hitch or the replacement.

Once the exchange fee is paid, a pre-paid return label will be emailed to you to send the original hitch back to us. Once we receive your hitch, we will either issue a full refund for straight returns, or we will ship out your replacement hitch for an exchange.

Hitches must be returned in original packaging and be secured so they do not arrive damaged. Returns must also be initiated within 30 days of purchasing your original hitch.

To initiate the exchange process, please fill out the exchange form below. We will review the information and get back to you on how to proceed.

If you have any additional questions, please give us a call at 941-251- 8110

 

Do you accept returns?

Yes, we do accept returns as long as you initiate your return within 30 days of placing your original order and if your hitch is unused and in its original condition.

In the event that you need to return your hitch for a refund, we require a 20% restocking fee. This may seem like a lot, but by paying our restocking fee you will not be responsible for any shipping costs for the return hitch (shipping one hitch can cost upwards of $100 at your local shipping location).

Once the exchange fee is paid, a pre-paid return label will be emailed to you so you can send the original hitch back to us. Once we receive your hitch, we will issue a full refund.

Hitches must be returned in original packaging and be secured so they do not arrive damaged.

To initiate the return process, please fill out the returns form below. We will review the information and get back to you with information on how to proceed.

If you have any additional questions, please give us a call at 941-251- 8110

What Warranty comes with the bulletproof hitch™ and what is covered?

 

At BulletProof Hitches™ we strive for the best and we expect the best from our products!

That is why we created the BulletProof Hitches™ Lifetime Warranty. We want you to be 100% confident in the products that you use everyday.

Let's be honest though, Our Hitches Don't Fail! So chances are you will never need this warranty but for your piece of mind

we will replace your hitch if any issues related to the construction of the hitch happen to arise within the lifetime of the original owner.

We also provide a 1 year cosmetic warranty which covers imperfections with the powder coated finish.
(The dual ball is excluded from the 1 year cosmetic warranty due to metal on metal contact from trailer couplers)

For additional information or if you have any questions related to our BulletProof Hitches™ Full Lifetime Warranty, feel free to give us a call at:

941-251-8110

BulletProof Heavy Duty 4" Drop/Rise Hitch

 

How can I submit a warranty claim?

If you are interested in initiating a warranty claim, please fill out the form below. We will also need you to email pictures of your hitch to sales@bulletproofhitches.com and we will review them before contacting you with further instructions.

For additional information or if you have any questions related to our BulletProof Hitches™ Full Lifetime Warranty, feel free to give us a call at:

941-251-8110

Initiate an exchange, return, or Warranty Claim 

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For additional information about our BulletProof Hitches™ Lifetime Warranty or about our returns/exchanges policy, Contact one of our BulletProof representatives at

941-251-8110