We understand that there are plenty of reasons why you might need to return your hitch, which is why the BulletProof Hitches™ Customer Service Team is dedicated to making the return/exchange process as painless as possible.
In the event that you purchased the wrong hitch and need to exchange it, we want to do everything we can to get you the correct hitch. Due to the weight of our products, it can be quite expensive to ship one of our hitches across the country, which is why we require a 25% exchange fee to get your hitch replaced. This may seem like a lot, but when you consider the weight of our hitches, shipping one hitch can cost upwards of $100 at your local shipping location. By paying our restocking fee you will not be responsible for any shipping costs for the return hitch or the replacement.
Once the exchange fee is paid, a pre-paid return label will be emailed to you to send the original hitch back to us. Once we receive your hitch, we will either issue a full refund for straight returns, or we will ship out your replacement hitch for an exchange.
Hitches must be returned in original packaging and be secured so they do not arrive damaged. Returns must also be initiated within 30 days of purchasing your original hitch.
To initiate the exchange process, please fill out the exchange form below. We will review the information and get back to you on how to proceed.
If you have any additional questions, please give us a call at 941-251- 8110