We understand that there are plenty of reasons why you might need to return your hitch or other BulletProof products, which is why the BulletProof Hitches™ Customer Service Team is dedicated to making the return/exchange process as easy as possible.
In the event that you purchased the wrong hitch (or accessory) and need to exchange it, we want to do everything we can to get you the correct item you need. Due to the weight of our products, it can be quite expensive to ship across the country, which is why we require a 25% shipping fee to get your item replaced. This may seem like a lot, but when you consider the weight of our products, shipping one hitch can cost upwards of $100 at your local shipping location. By paying our shipping fee you will not be responsible for any shipping costs for the return or the replacement.
Once the shipping fee is paid, a pre-paid return label will be emailed to you to send the original item(s) back to us. Once we receive your item(s), we will either issue a full refund for straight returns, or we will ship out your replacement item(s) for an exchange.
All products must be returned in the original packaging so they do not arrive damaged. Returns must also be initiated within 30 days of your original purchase.
To initiate the exchange process, please fill out the exchange form below. We will review the information and get back to you on how to proceed.
If you have any additional questions, please give us a call at 941-251- 8110