Warranty & Returns
Do you accept returns?
Yes, we do accept returns. We want you to be completely satisfied with your purchase. If you need to make a return, most new, unused items in their original packaging may be returned within 30 days of delivery, provided they were sold and shipped by RANDYS Worldwide Automotive, Inc. (RWW) or one of its subsidiaries.
To get started, simply complete and submit the Return Goods Authorization (RGA) Request Form below. Once we receive your request, our team will review it and provide you with the next steps. Please note that returns received without an approved RGA may result in unnecessary delays or refusal.
A 20% restocking fee may apply to returns that are not the result of an error by RWW or the shipping carrier. This typically includes situations such as ordering the wrong part, purchasing the incorrect application, or deciding the item is no longer needed.
Unless the return is due to an error on our part or shipping damage, customers are responsible for return shipping costs. To ensure your return is eligible for a refund or exchange, items must be returned in new, unused condition and in their original packaging.
All items must be returned in the original packaging and be secured so they do not arrive damaged.
Customers outside the lower 48 United States will be responsible for all shipping costs associated with returns and exchanges.
To initiate the return process, please fill out the returns form below. We will review the information and get back to you with information on how to proceed.
If you have any additional questions, please give us a call at 941-251- 8110
What warranty comes with the BulletProof Hitch® and what is covered?
Click here to view the different warranties for all of our products
At BulletProof Hitches®, we take pride in delivering top-quality products that exceed expectations. We stand firmly behind the durability and reliability of our hitches, which is why we offer a Lifetime No Hassle Warranty, coupled with a 1-Year Cosmetic Warranty on the powder coat finish.
Our Lifetime No Hassle Warranty ensures coverage for all manufacturing defects and faults in materials or workmanship throughout the entire lifespan of the product. Should your BulletProof Hitch experience any such issues, simply contact us, and we will promptly repair or replace it at no cost to you.
Additionally, we understand the importance of maintaining the appearance of your hitch. That's why we provide a 1-Year Cosmetic Warranty specifically covering the powder coat finish. If the finish exhibits any defects or cosmetic flaws within the first year of purchase, we will address it accordingly. Please note that 2" and 2-5/16" balls are excluded from this warranty due their metal on metal contact with trailer couplers.
Rest assured, our hitches are so robust that you'll likely never need to utilize the warranty. However, should the need arise, we're here to ensure your satisfaction.
Furthermore, BulletProof Locking products are covered by a 1-year warranty for your peace of mind.
Please be aware that this comprehensive warranty is valid only for purchases made directly from BulletProofHitches.com or from our authorized dealers. Any purchases from unauthorized sellers or third-party retailers are not covered under this warranty.
At BulletProof Hitches, we are committed to your satisfaction and peace of mind. Trust in us to provide you with a hitch that's not only built to last but also looks great for years to come. Thank you for choosing BulletProof Hitches for your towing needs.
